Make friends with your insurance companies and make sure they know your shop’s capable of putting a car back to pre-accident condition.” Besides doing quality work in a timely manner, he advises anyone considering DRPs to “make sure you dot your I’s and cross your T’s. Cataldo says he definitely sees more efficiency and faster turnaround with DRPs, which ultimately make for happier customers.īut he does admit there are challenges to being on DRPs. The shop also does emergency repairs to the town’s fire units, ambulances and police cruisers involved in accidents.ĭRP = Efficiency Another way Cataldo contributes to customer satisfaction is through direct-repair programs (DRPs). (Cataldo is used to being ready for action in a hurry he and some of his employees are volunteer firemen.) It’s kind of like a collision repair phone chain. If a customer calls with an after-hours emergency and the phone’s voice mail picks up, the call will go to another tech’s phone. The shop’s phone system is even wired to Cataldo’s home a few miles away. “It’s always a shock to see it in the middle of the repair process.”Ĭataldo takes customer service a step further and will pick-up or deliver a vehicle if necessary and will stay open late any night to finish a repair. “I always have to reassure them we know how to weld everything back together,” says Cataldo. But Cataldo says he has to forewarn them of the car’s catastrophic appearance. Customers are also free to come in to see the progress of their cars’ repairs. Most of the time, if the customer is new or is apprehensive about leaving his brand-new cherry-red baby, Cataldo will introduce him to the tech who’ll be working on the car. The neighborly atmosphere helps customers trust their cars to the technicians. “When I would put a new motor in a car, no one would notice anything and just drive off!”Ĭustomers Notice Cataldo’s These days, it’s the shop’s excellent customer service that’s getting everyone’s attention. “I really started liking collision repair more than mechanical repair when I saw the attention I got after I would re-paint a car,” says Cataldo. His father owned a small two-stall garage, and Cataldo says he helped his dad fix cars “as soon as I was old enough to walk.” He studied to be a mechanic at his county’s vo-tech school and after graduation, he began working on cars at different garages by day, while patching up and painting cars during the evening and weekends. “We’re centrally located right where we are.”Ĭataldo not only intends to remain at the rural location, he’s planning two additions to the shop he built himself in 1984.īut his love of collision repair began a lot earlier than that. “Sure, we could move, but then we’d lose our valued customers because they’d be too far away,” he says. The remote location, says Cataldo, has been good for his business. The local wildlife also frequently wanders out into the road, so Cataldo’s Collision Service has certainly had its share of cars that have had run-ins with deer, elk, turkeys and even bears. The tiny town is so quiet it’s not unusual for Carney Cataldo, owner of Cataldo’s Collision Service, to look outside his window and find elk gently grazing on his front lawn. For eligible contributors who filed a final payment request prior to the September 30th deadline, you should receive it by December 31st.If you crash your car in a town as remote as Tyler, Pa., you’d be lucky to find a gas station within 10 miles. Decreased business and increasing costs has made it no longer possible to keep operating, to our great disappointment.Īs advised in our announcement on September 1st, all our membership agreements have now been terminated. Today of course everyone has a capable digital camera in their pocket, and the advent of AI means amazing images can be created from programs with just a few keywords. The industry has changed significantly over this time, with CanStock launched in 2004 during the early mass adoption of digital cameras, and before "social media" was even a phrase. Can Stock Photo has now ceased operations.Īfter nearly 20 years in business we have been forced to make this very difficult decision and would like to thank our many thousands of talented contributors and customers for making it possible.
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